Policy

1. Return according to products only (no return goods because of dissatisfaction)
We only accept returns for products due to product errors from manufacturers. Please consider carefully before ordering.

2. Returns are not due to subjective reasons from the customer
2.1. Delivered goods are not new, not intact, have wrong content or are missing:
We encourage customers to check the external condition of the box and product before payment to ensure that the goods are delivered with the correct type, quantity, color according to the order and external condition and not affected by delivery.

If you encounter this situation, please immediately notify customer support so we can have a timely solution. (Please note that further checks such as product testing can only be accepted after the order has been paid in full).

In case the customer has paid, received the goods and then discovers that the goods are no longer intact, have the wrong content or are missing goods, please take a photo of the product and send it to our mailbox for our support. Assist with next steps such as exchanging/returning goods or sending missing products to you...

After 48 hours from the date you receive the goods, we have the right to refuse support for complaints according to the above content.

2.2. The delivered goods are defective
When you have a problem with a product you ordered from us, please take the following steps:
- Step 1: Check the integrity of the product, take a photo of the product with errors.
- Step 2: Please contact our customer care center for confirmation.
- Step 3: Within 30 days from the date of receipt, if you receive confirmation from the customer care center that the product has a technical error, please immediately access the Return Instructions to begin. return process.

3. Refund method
Depending on the reason for returning the product and the results of the quality assessment at the warehouse, we will have refund methods with details as follows:
- Refund using cryptocurrency code used to purchase new products
- Exchange for a new product of the same type
- Bank transfer according to the information you provide
- Particularly for orders paid via international credit card, we will apply a refund to the cardholder's payment account.
- Cash refund directly at the office
For any details or questions, please contact us via the support phone number or leave a message on the website. Sincerely thank.